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Last update 06/18/2024
By making payment, either by deposit or bank transfer, to the account indicated on our home page or cash, you acknowledge that you are aware of and accept our refund and cancellation policies.
REFUND FOR COURSES, CLASSES, CONFERENCES, AND WORKSHOPS
If you request your refund up to 8 calendar days before the date of the event, you will be reimbursed 100% of your payment.
If you request your refund three calendar days before the date of the event, you will be refunded 50% of your payment.
If you request your refund less than three days before the date of the event or do not show up to the event, it will not be possible to make any refund nor use the balance deposited as a credit for other courses.
Sorry, we can't make exceptions because we cover the corresponding amount and the logistics costs in advance of the venue. The request for reimbursement to proceed should invariably be made by email to: support@agile-learn.com, with the following details:
The date of receipt of your mail will be taken as a reference for calculating the percentage to be reimbursed.
The refund time, where applicable, will depend on the payment method you used but should never exceed seven working days from the date we confirm, via email, that we are aware of your request.
It is impossible to transfer tickets from one event to another or the same event on different dates or online.
ONLINE COURSES, SEMINARS, WORKSHOPS (DISTANCE LEARNING ONLINE MODE)
Due to the configuration and security protocols of the system in place, there is no refund once payment has been made for a recorded online course.
No changes can be made to courses, without exception, as these courses are not face-to-face, and YOU have the option of choosing the one you like best.
The validity to take any online course or download the file (if applicable) is 60 calendar days from your payment date. We ask you to read the instructions sent to you along with the link and your access so that you can enjoy the online course.
Once you start reproducing the course, workshop, class, or lecture, it will be in the active system for a specific time (hours) to be able to take it. After this time, the system will automatically disable the product online.
REFUNDS FOR PACKAGES PURCHASED THROUGH THIRD PARTIES.
Unfortunately, we cannot process refunds for any courses purchased through third parties. Since we do not process the original payment, we do not have a transaction record, so we cannot process a refund. To request a refund, we suggest you contact the provider directly.
CONTACT INFO
Av. HOMERO, #404, Col. POLANCO V SECCIÓN, ALCALDIA MIGUEL HIDALGO, CDMX
+1 800 480 9569
support@agile-learn.com